Description

UGREEN 50857 Dual-Bay SATA Docking Station – USB 3.0 HDD/SSD Reader for 2.5″/3.5″ Drives up to 28TB, One-Touch Offline Cloning, Vertic-al Cooling Design (12V/3A EU Adapter, Black)

The UGREEN 50857 SATA Docking Station is a must-have for professionals and enthusiasts managing large datasets. Its dual-bay design supports two drives simultaneously (up to 28TB combined), enabling seamless file transfers or offline cloning with a single button press.

Equipped with USB 3.0 (5Gbps), it ensures rapid access to photos, videos, or backups—whether you’re using HDDs, SSDs, or hybrid drives. The included 12V/3A EU power adapter delivers stable performance for 3.5″ drives, while the vertical layout prevents overheating during extended use.

Ideal for IT technicians, content creators, or home users needing plug-and-play storage expansion.

Specifications:

  • Brand: UGREEN
  • Model: CM198 (50857)
  • Interface: USB 3.0 (USB-B to USB-A/C cable included)
  • Supported Drives: 2.5″/3.5″ SATA HDD/SSD (up to 28TB total)
  • Power Supply: 12V/3A EU Adapter
  • Material: PC + ABS
  • Features: Offline cloning, auto-sleep, LED status indicators
  • Compatibility: Windows 7+/macOS 10.6+/Linux

10 FAQs:

  1. Does it support NVMe SSDs?
    No—only SATA-based 2.5″/3.5″ HDDs/SSDs.
  2. Can I use it without the power adapter?
    Only for 2.5″ drives; 3.5″ drives require the 12V adapter.
  3. How to clone drives offline?
    Insert both drives, press the clone button, and wait for the LED to stop blinking.
  4. Is it compatible with M1/M2 Macs?
    Yes, via USB-A or USB-C (adapter may be needed).
  5. Why choose vertical docking?
    Improves heat dissipation vs. horizontal designs.
  6. Does it work with RAID configurations?
    No—this is a non-RAID docking station.
  7. Can I boot an OS from a docked drive?
    Yes, if your BIOS supports USB booting.
  8. What if my drive isn’t recognized?
    Ensure the power adapter is connected (for 3.5″ drives).
  9. Is the EU plug convertible?
    No—use a travel adapter for other regions.
  10. How to safely eject drives?
    Use your OS’s “eject” function before unplugging.
Additional Information
Color

Warrenty & Claim

Your Peace of Mind Guaranteed

In a world filled with uncertainties, the UGREEN PK offers a glimmer of certainty and assurance. When you choose UGREEN products, you’re not just getting top-notch technology; you’re also investing in a worry-free experience. With our 1-Year Official Warranty and a streamlined warranty claim process, your satisfaction is our priority.

Understanding the Coverage

Our 1-year warranty is designed to provide coverage for manufacturing defects and malfunctions that may occur under normal usage conditions. It’s a testament to our commitment to delivering products of the highest quality.

Exclusions to Keep in Mind

While we stand firmly behind our warranty, it’s important to note that it does not extend to damages resulting from misuse, accidents, or unauthorized modifications. We encourage our customers to use our products as intended, knowing they are built to last.

Step 1: Reach Out to Us

If you encounter any issues with your UGREEN product during the warranty period, your first course of action is to contact our dedicated customer support team. We are just a message or call away, reachable via email at [email protected] or through mobile at +92-333-1777611. We are here to assist you promptly and professionally.

Step 2: Provide the Necessary Information

To expedite the process, please provide the following information when you contact us:

  • Your contact details.
  • Order number or proof of purchase.
  • A detailed description of the issue you are experiencing.
Step 3: Returning the Product

We may request that you return the product to us. Please send it to our return address: Office # 1388, Street # 6-A, Gulzar Manzil, Main Road, Mehmoodabad No. 4, Karachi. We recommend securely packaging the item and using a trusted courier service to ensure a safe transit. The product should be returned in original packaging, including all accessories and manuals, the warranty claim will not be accepted without the original packaging (box).

Step 4: Assessment and Resolution

Once we receive your product, our team will conduct a thorough assessment to understand the issue. We’re committed to resolving it promptly, whether through repair, replacement, or a refund, depending on the nature of the situation.

Your Satisfaction, Our Commitment

At UGREEN PK, we take immense pride in delivering products that enhance your digital experiences. We firmly believe that quality and reliability should be standard, and our warranty is a reflection of this commitment. We’re dedicated to ensuring that your UGREEN product continues to perform to your satisfaction.

Conclusion

In an ever-changing world, the choice of UGREEN products is your assurance of quality and reliability. Our 1-year warranty is your peace of mind, and our commitment is your guarantee. Should any issue arise, we’re here to make it right and keep you connected with confidence.

FAQs

How long is the warranty period for UGREEN products?

Our products come with a 1-year warranty from the date of purchase, providing you with peace of mind.

What does the warranty cover?

The warranty covers manufacturing defects and malfunctions under normal usage conditions.

Can I make a warranty claim without my proof of purchase?

While having your proof of purchase is ideal, please contact our customer support, and they will assist you to the best of their ability.

What should I do if I encounter an issue with my UGREEN product?

Contact our customer support via email or mobile, and they will guide you through the warranty claim process.

Who Will Pay for Courier Charges in a Warranty Claim?

In the case of a warranty claim, all courier charges, including those for returning the product and re-couriering it, are to be borne by the customer. It is the customer’s responsibility to cover these costs associated with the warranty claim process.

How long does it take to process a warranty claim?

We aim to resolve warranty claims promptly; the duration may vary depending on the nature of the issue, but our team is committed to providing efficient service.

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