Returns & Exchange Policy

At UGREEN PK, we are committed to ensuring a seamless and satisfying shopping experience for our customers. Our return and exchange policy is designed to facilitate smooth transactions and customer satisfaction. Please take a moment to review the following terms and conditions:

Return and Exchange Period:

We offer a hassle-free 7-day return and exchange policy from the date of purchase. Kindly note that after 7 days from the date of purchase, we are unable to offer a return or exchange.

Return Address:

For returning items, please use the following address:

Office #1388, Gulzar Manzil, Main Road, Mehmoodabad No. 4, Karachi

Contact Information:

If you have any queries or need assistance regarding returns or exchanges, please get in touch with us:

• Email: [email protected]
• Mobile: 0333-1777611

Conditions for Return and Exchange:

To qualify for a return or exchange, the product must meet the following conditions:

1. The item must be in its original condition, unused, and in the same state as received.
2. The product should be returned in its original packaging with all accessories and manuals included.
3. The product should not exhibit any signs of damage or use.

Return Process:

To initiate a return or exchange, please follow these steps:

1. Contact us via email at [email protected] or call us at 0333-1777611 within the 7-day return window.
2. Provide your order details and reason for the return or exchange.
3. Our customer service team will guide you through the process and issue a Return Merchandise Authorization (RMA) if the product meets the return criteria.

Return or Exchange:

Upon receiving the returned item and verifying its condition, we will proceed with either a return or exchange as per your request.

Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Exceptions:

Please be aware that certain items are non-returnable or non-exchangeable. Such items will be clearly indicated on the product page.

We endeavor to process all returns and exchanges promptly and efficiently. If you require further assistance, please feel free to contact our support team using the provided contact information. Your satisfaction is of utmost importance to us. Thank you for choosing UGREEN PK!