UGREEN 40189 Video Capture Card 4K HDMI, Video and Audio Recording for Gaming, Streaming, Teaching, Video Conference  8,500.00
Description

UGREEN 40189 Video Capture Card 4K HDMI to USB-A/USB-C HDMI Capture Card Full HD 1080P USB 2.0 Capture Video and Audio Recording for Gaming, Streaming, Teaching, Video Conference

Important Note:

  1. Brace yourself for innovation! Only iOS 17 and above are compatible with this cutting-edge technology.
  2. Level up your gaming experience! PS4 and PS5 enthusiasts rejoice, as this capture card supports seamless gameplay when HDCP is disabled. However, it’s not a friend of HDCP signals, like those emitted by DVDs. Additionally, it’s a match made in heaven for the latest iPhone models – 15, 15 Plus, 15 Pro, and 15 ProMax.
  3. Troubleshooting made easy! If your computer throws a curveball with the prompt “The video format is abnormal, please press the reset button,” fear not! A simple poke into the reset hole with a sturdy object will restore the screen to its former glory.
  4. Ready for multitasking? This versatile device welcomes multiple connections on the same computer. However, the smoothness of operation hinges on the computer’s performance. And hey, don’t be surprised if you encounter a hiccup or two along the way – it’s all part of the adventure!
  5. Say goodbye to software woes! No need to hunt for specialized video capture software. Your trusty OBS Studio, XSplit, Potplayer, or QuickTimePlayer will do just fine.

Specifications:

  • Input Port: HDMI (4K@60Hz)
  • Output Port: USB-A / Type-C (1080P@30Hz)
  • Package Size: 85mm * 145mm * 17mm
  • Product Weight: 47g
Warrenty & Claim

Your Peace of Mind Guaranteed

In a world filled with uncertainties, the UGREEN PK offers a glimmer of certainty and assurance. When you choose UGREEN products, you’re not just getting top-notch technology; you’re also investing in a worry-free experience. With our 1-Year Official Warranty and a streamlined warranty claim process, your satisfaction is our priority.

Understanding the Coverage

Our 1-year warranty is designed to provide coverage for manufacturing defects and malfunctions that may occur under normal usage conditions. It’s a testament to our commitment to delivering products of the highest quality.

Exclusions to Keep in Mind

While we stand firmly behind our warranty, it’s important to note that it does not extend to damages resulting from misuse, accidents, or unauthorized modifications. We encourage our customers to use our products as intended, knowing they are built to last.

Step 1: Reach Out to Us

If you encounter any issues with your UGREEN product during the warranty period, your first course of action is to contact our dedicated customer support team. We are just a message or call away, reachable via email at [email protected] or through mobile at +92-333-1777611. We are here to assist you promptly and professionally.

Step 2: Provide the Necessary Information

To expedite the process, please provide the following information when you contact us:

  • Your contact details.
  • Order number or proof of purchase.
  • A detailed description of the issue you are experiencing.
Step 3: Returning the Product

In some cases, we may request that you return the product to us. Please send it to our return address: Office # 1388, Gulzar Manzil, Main Road, Mehmoodabad No. 4, Karachi. We recommend securely packaging the item and using a trusted courier service to ensure a safe transit.

Step 4: Assessment and Resolution

Once we receive your product, our team will conduct a thorough assessment to understand the issue. We’re committed to resolving it promptly, whether through repair, replacement, or a refund, depending on the nature of the situation.

Your Satisfaction, Our Commitment

At UGREEN PK, we take immense pride in delivering products that enhance your digital experiences. We firmly believe that quality and reliability should be standard, and our warranty is a reflection of this commitment. We’re dedicated to ensuring that your UGREEN product continues to perform to your satisfaction.

Conclusion

In an ever-changing world, the choice of UGREEN products is your assurance of quality and reliability. Our 1-year warranty is your peace of mind, and our commitment is your guarantee. Should any issue arise, we’re here to make it right and keep you connected with confidence.

FAQs

How long is the warranty period for UGREEN products?

Our products come with a 1-year warranty from the date of purchase, providing you with peace of mind.

What does the warranty cover?

The warranty covers manufacturing defects and malfunctions under normal usage conditions.

Can I make a warranty claim without my proof of purchase?

While having your proof of purchase is ideal, please contact our customer support, and they will assist you to the best of their ability.

What should I do if I encounter an issue with my UGREEN product?

Contact our customer support via email or mobile, and they will guide you through the warranty claim process.

Who Will Pay for Courier Charges in a Warranty Claim?

In the case of a warranty claim, all courier charges, including those for returning the product and re-couriering it, are to be borne by the customer. It is the customer’s responsibility to cover these costs associated with the warranty claim process.

How long does it take to process a warranty claim?

We aim to resolve warranty claims promptly; the duration may vary depending on the nature of the issue, but our team is committed to providing efficient service.

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