1. Acceptance of Terms

1.1 By accessing, browsing, or using ugreenpk.com (“the Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1.2 We reserve the right to modify these terms at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the modified terms.
1.3 You must be at least 18 years old or have parental consent to use our services and make purchases.

2. Account Registration and Security

2.1 Customers may need to create an account to access certain features
2.2 You are responsible for:

- 1. Maintaining account confidentiality
  2. All activities under your account
  3. Providing accurate and complete information
  4. Notifying us immediately of unauthorized use

3. Products and Pricing

3.1 Product Information:

1. 1. We strive for accurate product descriptions and images
  2. Technical specifications may change without notice
  3. Colors may vary due to monitor settings
  4. Products are subject to stock availability

3.2 Pricing Policy:

1. 1. All prices in Pakistani Rupees (PKR)
  2. Prices include standard sales tax
  3. Shipping costs calculated at checkout
  4. We reserve the right to correct pricing errors

3.3 Stock Availability:

1. 1. Backordered items will be shipped when available
  2. We may substitute similar quality products if necessary
  3. Pre-order terms will be clearly specified

4. Order Processing and Acceptance

4.1 Order Process:

1. 1. Order confirmation email does not constitute acceptance
  2. We verify orders for fraud prevention
  3. We may require additional verification for large orders
  4. Orders may be cancelled before shipment at our discretion

4.2 Shipping and Delivery:

1. 1. Delivery times are estimates only
  2. We use reputable courier services
  3. Risk of loss transfers upon delivery confirmation
  4. Signature may be required for delivery

5. Comprehensive Return and Exchange Policy

5.1 Eligibility Criteria:

1. 1. 7-day return window from delivery date
  2. Products must be:
    1. In original sealed condition
    2. Unused and unopened
    3. In original packaging with all accessories
    4. Accompanied by original invoice

5.2 Return Process:

1. 1. Contact returns department within 7 days
  2. Provide order number and reason for return
  3. Receive return authorization and instructions
  4. Ship product with order number clearly marked
  5. Await inspection and processing

5.3 Financial Terms:

1. 1. Refunds processed to original payment method
  2. Return shipping costs customer’s responsibility
  3. Refunds exclude original shipping charges
  4. Processing time: 7-10 business days after approval

5.4 Non-Returnable Items:

1. 1. Opened or used products
  2. Software and digital products
  3. Power banks and specially marked items
  4. Products with damaged packaging

6. Detailed Warranty Policy

6.1 Warranty Coverage:

1. 1. 1-year limited warranty from purchase date
  2. Covers manufacturing defects only
  3. Proof of purchase required
  4. Warranty valid only in Pakistan

6.2 Warranty Claims Process:

1. 1. Contact support with proof of purchase
  2. Describe defect in detail with supporting media
  3. Ship product to service center (customer pays shipping)
  4. Inspection by technical team (5-7 business days)
  5. Resolution: Repair/Replacement/Alternative

6.3 Warranty Exclusions:

1. 1. Consumable components (e.g., batteries)
  2. Cosmetic damage
  3. Damage from:
    1. Accidents or misuse
    2. Unauthorized modifications
    3. Improper installation
    4. Environmental factors
  4. Normal wear and tear

6.4 Service Terms:

1. 1. Replacement products may be refurbished
  2. Warranty period not extended for replacements
  3. Data backup is customer’s responsibility
  4. Loaner devices not provided

7. Payment Terms

7.1 Accepted Methods:

- - Bank transfers
  - Cash on delivery (subject to area)
  - Mobile payments (Coming Soon)
  - Credit/Debit cards (Coming Soon)

7.2 Payment Security:

1. 1. We use SSL encryption for transactions
  2. Payment information is processed securely
  3. We do not store complete payment details

7.3 Failed Payments:

1. 1. Orders will be put on hold for failed payments
  2. Multiple failed payments may result in account suspension
  3. Additional charges may apply for payment failures

8. Intellectual Property Rights

8.1 Website Content:

- 1. All content copyright UGREEN PK
  2. Logos and trademarks are our property
  3. No reproduction without written permission

8.2 User Content:

1. 1. We may use customer reviews and images
  2. By submitting content, you grant us usage rights
  3. You warrant you have rights to submitted content

9. Privacy and Data Protection

9.1 Data Collection:

1. 1. We collect personal information for service provision
  2. Payment information is processed securely
  3. We may use cookies for website functionality

9.2 Data Usage:

1. 1. Personal information used for:
    - Order processing and delivery
    - Customer service
    - Marketing (with consent)
    - Website improvement

9.3 Data Protection:

1. 1. We implement reasonable security measures
  2. Data may be stored on secure servers
  3. We comply with applicable data protection laws

10. Limitation of Liability

10.1 Direct Damages:

1. 1. Maximum liability limited to purchase price
  2. We are not liable for incidental damages
  3. Product replacement is primary remedy

10.2 Indirect Damages:

1. 1. No liability for lost profits or data
  2. Not responsible for third-party services
  3. No liability for force majeure events

11. User Conduct and Prohibited Activities

11.1 Prohibited Actions:

1. 1. Fraudulent activities
  2. Misuse of website features
  3. Attempting to circumvent security
  4. Placing false orders

11.2 Consequences:

1. 1. Account suspension or termination
  2. Legal action if necessary
  3. Reporting to authorities for illegal activities

12. Governing Law and Dispute Resolution

12.1 Applicable Law:

1. 1. These terms governed by Pakistani law
  2. Courts of Karachi have jurisdiction
  3. English language version prevails

12.2 Dispute Resolution:

1. 1. Informal negotiation encouraged
  2. Mediation before legal action
  3. 30-day cure period for breaches

13. Force Majeure

13.1 Events Include:

1. 1. Natural disasters
  2. Government actions
  3. Internet failures
  4. Supply chain disruptions
  5. Pandemics or health crises

13.2 Effects:

1. 1. Performance suspended during event
  2. Reasonable efforts to resume service
  3. No liability for delays during force majeure

14. Miscellaneous Provisions

14.1 Severability:

1. 1. Invalid provisions to be modified or severed
  2. Remaining terms remain in effect

14.2 Assignment:

1. 1. We may transfer rights and obligations
  2. Customers may not assign without consent

14.3 Entire Agreement:

1. 1. These terms constitute complete agreement
  2. Supersede all previous communications

15. Contact Information and Support

Main Contact:
UGREEN PK
Email: [email protected]
Phone: 0333-1777611
Website: ugreenpk.com

Department Contacts:

- - Returns: [email protected]
  - Warranty: [email protected]
  - Sales: [email protected]
  - Technical Support: [email protected]

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Closed on public holidays

Response Times:

- - Email: Within 24 business hours
  - Phone: During business hours
  - Returns processing: 3-5 business days
  - Warranty claims: 5-7 business days for inspection

By using our Website and services, you acknowledge that you have read, understood, and agreed to be bound by these comprehensive Terms and Conditions. We recommend retaining a copy of these terms for your records.